Quality is the life of an enterprise. Pepnice Company deeply believes that product is the most efficient salesman. With its quality management system based on ISO 9001 Quality Control System, the company must strictly carry out the requirements as stipulated in the documents of quality control procedures, from Incoming Quality Check (IQC) of raw materials to Out-of-factory Quality Check (OQC) of finished products. To ensure the company’s quality credit and customers’ final benefits, Pepnice Company pays special attention to reliability test and life test, such as tests for high/low working/storage, constant temperate & humidity working/storage, high/low temperature impacts and vibrations.

     


     

     

Quality go

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On time delivery rate 100%
Customer return rate ≤ 1%
Customer satisfaction degree ≥ 85%

Guarantees to realize the goals:
1、Pepnice has a department – Quality Department, which keeps strict quality ideas and is responsible for the company’s specific operations of quality management system. For key working procedures, the department performs strict control and carries out repeated reliability tests to ensure that every product delivered to a customer is eligible.
2、After the new product design passes a second review, batch production cannot be conducted unless the samples are recognized by clients;
3、Inspection points and QC random inspection points are placed along the key working procedures of the whole production line;
4、For main raw materials and auxiliary materials, Standard AQL0.4 is conducted;
5、Product cycle reliability tests include: high temperature storage, low temperature storage, constant temperature storage, high-low temperature impact test and vibration test.

Quality guidelines

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Constant improvement Customers first Scientific management Sustainable progress

　　We are dedicated to satisfying various technical requirements from customers, manufacture high quality LED backlight products and demonstrate the company’s enterprise operating ideas on our products and services. We make every effort to progress, research on new products incessantly, probe into new processes, adopt new materials, and complete and improve quality systems to increase quality of products and services. Every employee of the company at post has to receive necessary knowledge and skill trainings regularly to enhance his abilities continually and to ensure product quality.


Promises to customers

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"Pepnice experts can do all the rest as long as you tell us your conception". We are able to provide a customer with the optimum solutions in the shortest time by combining our own abundant technical strength with the customer’s specific goal and taking the customer's interests as the basis. Pepnice has a technical team composed of engineers with more than ten-year experience in the opto-electronics, and they are specialized in designing and optimizing products. By adhering to the faith of constant improvement and starting from the light-guiding characteristics of lightguide plates and the highlights of LED & CCFL source configurations, these engineers with rich theoretical & practical experience make every effort to absorb internationally leading technology, to devote themselves to exploring new techniques, to study new materials and to constantly optimize product natures and structures. With a view to grasping and utilizing the world advanced key technologies of backlights, they try to design and supply wholly reliable backlight products of low power consumption, high brightness, even plane and excellent performance.


Principles of quality management

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　　Pepnice Opto-Electronic Science & Technology Co., Ltd passed ISO-9001 Quality System Certification in 2003 and will have passed QS-9000 International Quality System Certification in November of 2004. In accordance with Standard QS-9000, Pepnice has established four levels of documentation quality systems such as quality manuals, procedure documents, job instructions and quality records, keeps constant examination, amendment and supplementation, and finally improves quality systems to make sure that product quality conforms to requirements. Pepnice has been carrying out the quality systems required in the industry at various links from market exploitation, product design, raw materials purchase and production course to customer service, and from the training of the employed to administrative management and finance management. The detailed can be shown as follows:
1、 Before preparing samples, first make a review of the aspects such as customer technology, and strictly control design process and production process. Engineers of technology, design and quality will follow up quality until a confirmation is given by the customer satisfactorily.
2、 Before purchasing raw materials, Quality Department and engineers shall assist Purchasing Department in strictly examining and reviewing the supplier’s production environment, fabrication technology, internal management system and quality system, and carry out the system of competition to ensure raw materials are supplied in accordance with the requirements of time, quality and quantity; before storing and using the raw materials, Quality Department shall inspect them strictly according to customer requirements, industrial standards and established standards of the company.
3、 Collect information on product quality from various aspects and work out a quality feedback system:
（1） Quality Department shall organize the production lines, gain feedbacks on daily quality issues and designate responsible personnel to take timely corrective actions;
（2） PIE Department shall organize random follow-up and examination of production lines, and in the aspects such as technology and quality, direct and assist the quality department to ensure good quality, and make timely adjustment.
（3）Business Department is responsible for after-sale quality follow-up service, and contact Quality Department to solve any quality problems occurring during the use of products.


Form of conditions on reliability test

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Item	Equipment used	Test conditions	Test period
High temperature test	High temperature cabinet	+80℃	500 hours
Low temperature storage test	Low temperature cabinet	-30℃	500 hours
High-low temperature test	High-low temperature cabinet	-30℃/0.5H～+80℃/0.5H	100CYCLES
High temperature working test	High temperature cabinet	+70℃	500 hours
Low temperature working test	Low temperature cabinet	-25℃	500 hours
Constant temperature & constant humidity working test	Constant temperature & constant humidity cabinet	+60℃/90%	500 hours
Normal temperature working test	-	Power is supplied at room temperature according to the drawings	1000 hours
Drop test	-	Packing according to the requirements for packages, 760mm high/one corner, three ridges and three sides	-
Vibration test	Vibration table	10～50Hz/ amplitude .5mm/x.y dual directions	0.5 hours
Weldability test	-	260±5℃	3 seconds